Case Management Principles & Practice



Learn the fundamentals of an effective Case Manager. Learn what a Case Manager does, what competencies they need, their roles and responsibilities and the positive impact they have in keeping workers focused on staying in and returning to work. Case Managers frequently come from healthcare backgrounds, including individuals who work in hospitals, clinics, insurance and Workers’ Compensation systems.

Course Content

Candidates will learn:

  • The field of Case Management

  • The benefits of Case Management 

  • Levels and models of Case Management

  • Roles, responsibilities, and competencies of Case Managers

  • The Case Management process 

  • Referral, engagement, the Initial Needs Assessment, other relevant assessments

  • Identifying and resolving barriers

  • Developing, implementing, monitoring, and amending the plan

  • Closing the plan and evaluating the results.

Course Design


About the Instructor

Gail Kovacs

Gail Kovacs

Director of Education and Professional Development

In her role as KMG’s Director of Education, Gail brings 44+ years of international experience in health care, disability management and vocational rehabilitation.

Her extensive teaching experience includes recent projects such as developing and delivering training courses to Foreign Trained Health Professionals in Ontario, creating the Study Guide, workshop and on-line training for the 8 professional domains of the Canadian Certified Vocational Evaluator (CCVE) exam,  and developing training for front line construction supervisors in British Columbia in collaboration with WorkSafe B.C.

Gail is a Registered Rehabilitation Professional (RRP) and a Certified Vocational Rehabilitation Professional (CVRP). She is a Past President of the Vocational Rehabilitation Association of Canada (VRA Canada) and of the Canadian Assessment, Vocational Evaluation and Work Adjustment Society (CAVEWAS). She has also been on the Board of Directors for the College of Vocational Rehabilitation Professionals (CVRP). She was a Trustee and Vice Chair of the Vocational Rehabilitation Association (VRA) in the UK and has been directly involved in the development of practice standards with the VRA in Canada, the UK Rehab Council, and the British Standards Institution.

Gail has a certificate in Human Resources Development and professionally practices as an Ergonomist. She is also a Canadian Certified Rehabilitation Counsellor (CCRC), a Certified Disability Management Professional (CDMP), and a Consensus Based Disability Management Auditor (CBDMA). She has been awarded the Fellowship of the Vocational Rehabilitation Association of Canada, the Award of Excellence from CAVEWAS, and a lifetime membership with the VRA UK all in recognition of her professional achievements in Vocational Rehabilitation and for her dedication and commitment to professional development.