Using Effective Communication During Stay In Work & Return To Work Processes



This course explores the use of interpersonal skills, presentation skills and writing skills in everyday practice. Learn about influencing, interviewing, building rapport and building awareness. Explore and apply effective communications skills in order to practice professionally and ethically.

Course Content

Candidates will learn:

  • How to become a “Conscious Communicator”

  • What is communication?

  • The power of the word

  • Planning to communicate 

  • Basic communication concepts: attending, influencing, interviewing, building rapport and building awareness 

  • Effective communications

  • Interpersonal skills: questioning, listening, interviewing, counselling, non-verbal cues, putting it into context 

  • Conducting / facilitating meetings

  • Presenting skills 

  • Writing skills 

  • Conflict resolution

  • General issues in communicating 

    We use case studies and examples throughout.

Course Design


About the Instructor

Gail Kovacs

Gail Kovacs

Director of Education and Professional Development

In her role as KMG’s Director of Education, Gail brings 44+ years of international experience in health care, disability management and vocational rehabilitation.

Her extensive teaching experience includes recent projects such as developing and delivering training courses to Foreign Trained Health Professionals in Ontario, creating the Study Guide, workshop and on-line training for the 8 professional domains of the Canadian Certified Vocational Evaluator (CCVE) exam,  and developing training for front line construction supervisors in British Columbia in collaboration with WorkSafe B.C.

Gail is a Registered Rehabilitation Professional (RRP) and a Certified Vocational Rehabilitation Professional (CVRP). She is a Past President of the Vocational Rehabilitation Association of Canada (VRA Canada) and of the Canadian Assessment, Vocational Evaluation and Work Adjustment Society (CAVEWAS). She has also been on the Board of Directors for the College of Vocational Rehabilitation Professionals (CVRP). She was a Trustee and Vice Chair of the Vocational Rehabilitation Association (VRA) in the UK and has been directly involved in the development of practice standards with the VRA in Canada, the UK Rehab Council, and the British Standards Institution.

Gail has a certificate in Human Resources Development and professionally practices as an Ergonomist. She is also a Canadian Certified Rehabilitation Counsellor (CCRC), a Certified Disability Management Professional (CDMP), and a Consensus Based Disability Management Auditor (CBDMA). She has been awarded the Fellowship of the Vocational Rehabilitation Association of Canada, the Award of Excellence from CAVEWAS, and a lifetime membership with the VRA UK all in recognition of her professional achievements in Vocational Rehabilitation and for her dedication and commitment to professional development.